Business processes transform inputs into outputs, either physical goods or services, to satisfy customer needs. This transformation involves a flow of materials and information through a network of various activities including storage buffers. This course covers tools and methods to manage the business processes, which include both long-term strategic planning and short-term adaptive control. Specifically, we will discuss

(1) basic concepts of business processes and management strategy,

(2) key process measures and their relationships,

(3) the effect of uncertainty in flows on the process performance, and

(4) synchronization of flows of materials and information.