| 1. | |
Making reservations and checking in (Ground staff 1) | Course Orientation Making reservation for customers -Making reservation for customers |  |
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Making reservations and checking in (Ground staff 1) | Checking in customers for a flight | |
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Making reservations and checking in (Ground staff 1) | Types of airline employees | |
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| 2. | |
In the VIP lounge and at the boarding gate (Ground staff 2) | Letting customers into the VIP lounge | |
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In the VIP lounge and at the boarding gate (Ground staff 2) | Assisting passengers at the boarding gate | |
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In the VIP lounge and at the boarding gate (Ground staff 2) | Cabin crew members and their roles | |
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| 3. | |
Cabin crew 1 | Greeting during boarding | |
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Cabin crew 1 | Carry-on items & special passengers 1 | |
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Cabin crew 1 | Carry-on items & special passengers 2 | |
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| 4. | |
Cabin crew 2 | Seating during boarding 1 | |
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Cabin crew 2 | Seating during boarding 2 | |
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Cabin crew 2 | Seating during boarding 3 | |
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| 5. | |
Cabin crew 3 | Preparing for takeoff I 1 | |
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Cabin crew 3 | Preparing for takeoff I 2 | |
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Cabin crew 3 | Preparing for takeoff I 3 | |
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| 6. | |
Cabin crew 4 | Preparing for takeoff II 1 | |
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Cabin crew 4 | Preparing for takeoff II 2 | |
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Cabin crew 4 | Preparing for takeoff II 3 | |
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| 7. | |
Cabin crew 5 | Beverage service 1 | |
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Cabin crew 5 | Beverage service 2 | |
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Cabin crew 5 | Beverage service 3 | |
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| 8. | |
Cabin crew 6 | Meal Service 1 | |
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Cabin crew 6 | Meal Service 2 | |
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Cabin crew 6 | Meal Service 3 | |
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| 9. | |
Cabin crew 7 | Entry Documents 1 | |
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Cabin crew 7 | Entry Documents 2 | |
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Cabin crew 7 | Entry Documents 3 | |
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| 10. | |
Cabin crew 8 | In-flight duty-free sales 1 | |
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Cabin crew 8 | In-flight duty-free sales 2 | |
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Cabin crew 8 | In-flight duty-free sales 3 | |
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| 11. | |
Cabin crew 9 | Passengers experiencing discomfort 1 | |
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Cabin crew 9 | Passengers experiencing discomfort 2 | |
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Cabin crew 9 | Passengers experiencing discomfort 3 | |
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| 12. | |
Cabin crew 10 | Preparing for landing & saying farewell 1 | |
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Cabin crew 10 | Preparing for landing & saying farewell 2 | |
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Cabin crew 10 | Preparing for landing & saying farewell 3 | |
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| 13. | |
Cabin crew 11 | In-flight announcement 1 | |
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Cabin crew 11 | In-flight announcement 2 | |
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Cabin crew 11 | In-flight announcement 3 | |
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