1. | Chapter1 | Marketing: Creating and Capturing Customer Value | ||
2. | Chapter2 | Company and Marketing Strategy | ||
3. | Chapter3 | Analyzing the Marketing Environment | ||
4. | Chapter4 | Managing Marketing Information | ||
5. | Chapter5 | Understanding Consumer Behavior | ||
6. | 고객체험 | 고객만족에서 고객체험경영으로 | ||
7. | Chapter6 | Customer-Driven Marketing Strategy | ||
8. | Chapter7 | Prouduct, Services and Brands | ||
9. | Chapter9 | Marketing Channeis | ||
10. | Chapter10 | Pricing | ||
11. | Chapter12 | Engaging Consumers and Commuicating Customer Value | ||
12. | 창의성 | 창의성 및 iPod 사례 |