When parents are angry or upset, administration staff are often the people that experience their emotional outbursts directly. In this programme, office staff at Ocklynge Junior School take part in a series of role-plays with actors playing anxious and irate parents to explore and demonstrate how best to deal with emotional parents. The teachers are observed by educational psychologist and conflict resolution expert Paul Myszor. He comments on their teamwork, people skills, body language and ability to stay calm under pressure and offers tips and techniques to improve their responses.

Video Series: Primary Admin Staff
Release Date 2005