The changing nature of the roles of support staff in schools across the country has accelerated in recent times as the workforce remodelling agenda has bedded in and teachers are increasingly freed from administrative duties to spend more time teaching. This programme is a snapshot of how some key members of support staff have reacted to these changes, and how they deal with new challenges they bring. Carol Clarke from Kingfisher Primary School may previously have been described as a 'caretaker'. Now her role has grown to encompass that of site manager at the school, including looking after a brand new separate building. Nadia Linguard, catering and conference manager at South Hunsley Secondary School, near Hull, describes how the revolution in school food has brought major changes to her role. Finally Kevin Crampton's site manager role at Hexthorpe Primary School has expanded substantially to include driving the school bus and acting as a soccer coach when teachers are doing PPA.

Video Series: Support Staff - What Matters to You
Release Date 2008